Antarès Méribel

The permanent spa had fallen significantly behind schedule and could not welcome guests when the hotel opened. To maintain treatments, a small temporary spa was created on an upper floor of the property. The challenge was to provide a smooth experience in this interim space while preparing the next stage. I supported the recruitment of a four-person team, built the guest journey, prepared the three treatment rooms and contributed to the treatment menu.

I also implemented the software, coordinated operations with the hotel’s other departments and personally delivered treatments. The challenge extended beyond opening: this new spa needed to become known in Méribel, where established competitors already had a strong presence. The guest journey remained smooth and a base of regular clients gradually developed. The spa had begun to establish itself in the destination before its permanent opening.