Villars Palace
Villars, Switzerland
Think Spa.
Act as a Hotelier.
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Prepare, open and integrate your spa
Think Spa. Act as a Hotelier.
A spa aligned with your hotel, ready to open
I work alongside hotels creating, upgrading or taking over a spa. For a new opening, I step in once construction is under way. I set up day-to-day operations, prepare the team and connect the spa with the rest of the hotel, through launch and the first weeks of operation.
AboutHands-on experience
All experience
Journal
- Hotel spa pre-opening checklist: a month-by-month timelineA spa pre-opening checklist from twelve months out to soft opening: concept, menu, software, recruitment, procedures and test days for hotel spas.
- Hotel spa membership: how to attract a local clienteleMemberships, resident offers, spa days and local partners: how to bring local guests into a hotel spa without crowding out the hotel’s own guests.
- Spa organizational structure: how to size a hotel spa teamTreatment rooms, opening hours, roles beyond therapists, seasonality: a practical method to size a hotel spa team before opening day.
- Spa KPIs: which indicators to track to run a hotel spaTreatment room occupancy, revenue per room hour, average spend, retail, retention and payroll: the spa KPIs that help you run a hotel spa week by week.
- Spa manager recruitment: how to hire a hotel spa managerHiring a hotel spa manager: what the job description should cover, therapist or business profile, pay, onboarding during pre-opening and common traps.
- Is a hotel spa profitable? What to settle before you openIs a spa business profitable inside a hotel? The spa’s role, the main cost lines, the feasibility study and the ramp-up to plan before opening.
